My Order Was Denied — What Should I Do?
Orders are denied when our clickers are unable to find your listing in the search results. Here's what that means and how to fix it.
Why orders get denied
On your Order History page, you'll see a Clicker % for each order. This shows the percentage of successful clicks relative to the number of attempts. A low Clicker % means our clickers are searching for your keyword but not finding your URL in the results. If the percentage stays too low, our system automatically denies the order.
Why this happens: Google heavily personalizes and localizes search results. The results you see when you search may be different from what our clickers see, due to factors like location, search history, device, and logged-in status.
How to fix it
You have several options:
1. Edit the keyword or URL. Change your order to target a keyword/URL combination that our clickers can reliably find within the first 100 search results. Try broader keywords, or verify your ranking using an incognito/private browser window.
2. Switch to Direct Traffic. If you just want to send visitors to your URL without a keyword search, convert the order to a Direct Traffic order. Our clickers will visit your URL directly.
3. Try a different search type. If your listing appears in Google Maps, YouTube, Google Images, or another vertical but not in standard search, try creating an order for that specific search type.
4. Cancel and start fresh. Cancel the denied order (unused credits are returned automatically) and create a new order with different parameters.
Prevention tips
- Use the Order Wizard to discover keywords you actually rank for before creating orders
- Test your keywords in an incognito browser window (not logged into Google) to see unbiased results
- Target keywords where you rank in the top 100 results — if you're not indexed for a keyword, SerpClix can't help with that specific keyword (yet)